privacy policy

Privacy Policy

Effective Date: July 06, 2026

Huirensigns (“we”, “us”, or “our”) operates the website huirensigns.xyz. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our site, inquire about custom acrylic LED signs, neon signs, light boxes and related signage products. This policy complies with GDPR, CCPA and international data protection regulations.

1. Information We Collect

1.1 Information You Voluntarily Submit

When you fill out contact forms, send WhatsApp/email inquiries, request quotes or place orders, we collect:

• Full name, company name, job title

• Email address, phone number, WhatsApp contact

• Shipping address, billing information

• Product customization requirements, order specifications

• Any messages you send to our sales team

1.2 Automatically Collected Data

When browsing our website, we automatically gather non-identifiable data:

• Device type, browser version, IP address

• Page browsing records, stay duration, click paths

• Cookie and tracking pixel data (Google Analytics, Facebook Pixel)

• Geographic general location (country/state only)

2. How We Use Your Personal Data

We only use your information for legitimate business purposes:

1. Reply to your product inquiries, provide quotations and technical support for custom signage

2. Process orders, arrange production, shipping and after-sales service

3. Send relevant product updates, new case showcases and promotional information (you may unsubscribe anytime)All marketing emails contain a one-click unsubscribe link at the bottom; you may also reply "STOP" to our WhatsApp marketing messages to cancel future promotions.

4. Optimize website layout, product display and user browsing experience

5. Prevent fraud, secure website operation and comply with legal obligations

6. Verify customer identity for bulk wholesale & OEM/ODM cooperation

3. Data Sharing & Third Parties

We will never sell or rent your personal information to unrelated third parties. We may share limited data only with trusted service providers necessary for business operation:

• Logistics & freight forwarders (to deliver your sign orders)

• Payment service providers (secure transaction settlement)

• Website analytics tools (Google Analytics, Meta Pixel)

• Cloud storage platforms for order record archiving

All third-party partners sign data protection agreements and are prohibited from misusing your information.

4. Cookie Policy

Our website uses functional and statistical cookies:

• Necessary cookies: Maintain page navigation, login status and form submission

• Analytics cookies: Count website traffic and optimize page performance
You can disable cookies at any time via your browser settings, but partial website functions may be restricted.

5. Your Data Privacy Rights

Based on applicable regional laws, you own the following rights:

1. Right to access: Request a full copy of all personal data we stored about you

2. Right to correction: Modify inaccurate contact or order information

3. Right to erasure: Request complete deletion of your personal records

4. Right to withdraw consent: Stop receiving our marketing emails/messages

5. Right to data portability: Obtain your data in readable format

To exercise any rights, send an email to sales@huirensigns.xyz with your full name and contact info for identity verification.

If you are a resident of the European Economic Area, you also have the right to file a complaint with your local data protection authority (DPA) regarding privacy disputes.

6. Data Storage & Security

We store your data only for the period required to complete business and legal obligations:

• Order records: Reserved for 5 years for after-sales and tax compliance

• Inquiry information: Reserved for 2 years for follow-up cooperation
We adopt encrypted transmission, access permission control and regular server maintenance to protect your data from unauthorized access, leakage or loss.

Your personal data may be stored and processed on servers located outside the EU/US (Mainland China). We implement standard data protection safeguards to secure cross-border data transmission as required by GDPR.

7. Minors Protection

Our website targets commercial wholesale buyers over 18 years old. We do not intentionally collect information from minors under 18. If you believe we hold data of a minor, contact us immediately for deletion.

8. Policy Updates

We reserve the right to revise this Privacy Policy at any time. The updated version will be posted on this page with a new effective date. Continued use of our website after updates means you accept the revised terms.

9. Contact Us For Privacy Issues

If you have any questions, disputes or requests regarding this Privacy Policy, please reach out:
Email: sales@huirensigns.xyz
WhatsApp: +86 18602051584
Address: Room 202, 2nd Floor, Building A1, No.21 Yanjiang Avenue, Xiuguan Street, Huadu District, Guangzhou, Guangdong, China

10.For residents of California, USA, you have the following additional rights under the CCPA:   

1. Right to Know: You may request us to disclose categories and specific pieces of personal data we collected about you, the sources of data collection, business purposes for data use, and third parties we shared data with.
2. Right to Delete: You can submit a request to delete all personal information we hold about you, subject to legal business retention exceptions.
3. Right to Opt-Out of Sale: We will never sell your personal data to any third parties. If our business changes in the future, we will provide a clear "Do Not Sell My Personal Information" opt-out channel on this page.
4. Non-Discrimination: We will not deny service, charge different prices, or provide lower-quality products if you exercise your CCPA privacy rights.

To submit a CCPA request, contact us via sales@huirensigns.xyz with your full name and valid California resident identity verification.